Uncharted Technology
Untangling Real-World Process Journeys

Many critical business processes—customers navigating a website, containers crossing the world, patients progressing through treatment—are envisioned as straightforward, step-by-step journeys. Yet as they unfold, they reveal jumbled paths that defy easy analysis; customers double back and bounce between web pages, shipment updates arrive late or out of order, and patient procedures follow circuitous courses.

Uncharted developed visual analytics to untangle these webs in context, surfacing where customers drop off, where containers go dark, or how treatment paths vary by diagnosing specialty. We pair these insights with built-in workflows to fix content, set alerts, or trigger actions. Clients have used these tools to significantly decrease churn, increase upsells, and expedite resolution of issues.